QCN members are responsible for

QCN members are responsible for: • Determining if the dwelling or business is a good application for the installation of a heat pump, which may include the condition of the structure as well as living habits of the residents; for example, a home in obvious need of extensive structural repair would not be a good application • Determining the legal owner of the dwelling prior to applying for program financing • Ensuring that the installation of the heat pump does not alter the structural integrity of the dwelling • Informing customer, preferably in writing, of details about the heat pump installation prior to beginning work, including: − type of equipment and accessories − weatherization work required − location of heat pump units − location of registers, return air grilles, thermostats, ductwork, etc. − alterations to home − time frame for installation • Program compliance of all subcontractors and making customers aware when work will be subcontracted • Customer approval of any changes from original estimate or installation design • Installing improvements to meet minimum program requirements for the installation of a heat pump; also, the QCN member is responsible for installing weatherization improvements in conjunction with the heat pump installed under the program to meet minimum requirements. If an inspector determines that more than the minimum requirements were pre-existing, additional installed improvements will not be financed.